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Swati Yadav

@swatiuser18

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Customer Service Associate at MW Infosolutions, coordinating service requests and customer follow-ups.

India

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What I'm looking for

I’m seeking a Customer Service Associate role where I can deliver prompt, courteous, and effective support to customers.

At MW Infosolutions Private Limited, I was the first point of contact for customers, service partners, and vendors, coordinating installation, maintenance, and support activities.

I managed customer communications and service requests, tracked cases and work orders through the service portal, and maintained service reports and documentation. I’m seeking a Customer Service Associate role where I can provide prompt, courteous, and effective customer support.

Experience

Work history, roles, and key accomplishments

Backend Sales Coordinator

MW Infosolutions Private Limited

Mar 2025 - Jun 2026 (1 year 3 months)

Acted as first point of contact for customers, service partners, and vendors, coordinating installation, maintenance, and support activities. Managed customer communications, service requests, and work orders, ensuring timely resolution and follow-up.

Client Communication Query Resolution Service Request Handling Call Logging Case Tracking Microsoft Word Excel PowerPoint Documentation Reporting Follow up Coordination

Intern

Super Rite Engineering Works

Dec 2017 - Dec 2017 (0 months)

Completed a 15-day internship gaining exposure to engineering operations and workplace practices.

Education

Degrees, certifications, and relevant coursework

HP LIFE, HP Foundation

Introduction to Cybersecurity Awareness, Cybersecurity

Completed an Introduction to Cybersecurity Awareness certification from HP LIFE in 2026.

Bhagini Nivedita College, Delhi University

Bachelor of Commerce, Commerce

Completed a Bachelor of Commerce degree from Bhagini Nivedita College, Delhi University in 2019.

Ring Midways Sr. Sec. Public School

12th (CBSE), General Studies

Completed 12th grade (CBSE) from Ring Midways Sr. Sec. Public School in 2016.

Ring Midways Sr. Sec. Public School

10th (CBSE), General Studies

Completed 10th grade (CBSE) from Ring Midways Sr. Sec. Public School in 2014.

Indira Gandhi National Open University

Master of Commerce, Commerce

Completed a Master of Commerce degree from Indira Gandhi National Open University.

HP LIFE, HP Foundation

AI for Business Professionals, Artificial Intelligence

Completed an AI for Business Professionals certification from HP LIFE in 2026.

National Skills Qualifications Framework, Ministry of Skill Development & Entrepreneurship

Web Developer (SSC/Q0503), Web Development

Earned a Web Developer certification at National Skills Qualifications Framework Level 5 in 2022.

Global Net Technologies, Computer Education & Training Centre

Computer Basics, Computer Basics

Completed a Computer Basics certification from Global Net Technologies in 2016.

Institute for Office Management, New Delhi YMCA

One-Year Diploma in Office Management, Office Management

Completed a One-Year Diploma in Office Management with coursework in French, computer applications, business English, office management, and typewriting.