Swati Singh

I'm currently leading Alternate Sales operations for National Pension System (NPS) at Canara HSBC Life Insurance Company, managing the full case lifecycle from onboarding through issuance. I drive new business acquisition, revenue growth, lead conversion, vendor performance, and regulatory compliance.

Across life insurance, banking, financial services, EdTech, and customer operations, I've built experience in sales operations, quality audits, customer experience, and process improvement. At Digiminds Career Solutions, I executed student acquisition campaigns, job fairs, campus drives, and outreach programs that supported admissions and enrollment targets.

My quality assurance work at Salaris Information, Paisabazaar, and EQX Analytics has included call monitoring, calibration sessions, Voice of Customer analysis, quality reporting, agent coaching, escalation support, and service-quality improvement. I use structured feedback and performance analytics to identify opportunities and strengthen customer satisfaction.

I enjoy coaching teams, coordinating with stakeholders, and turning operational data into practical improvements. My focus is on productive teams, strong compliance standards, effective vendors, and seamless customer service.