Swathi Priya
@swathipriya
Operations and HR support professional with 5+ years resolving employee and customer issues and driving quality-compliant service.
IndiaWhat I'm looking for
I’m an operations and support professional with 5+ years of experience across HR operations, employee support, customer service, data annotation, and quality compliance. I’m known for strong communication, attention to detail, and efficient issue resolution in remote operational environments.
In my current HR Operations Advisor role at Amazon, I resolve employee queries on attendance, leave management, workplace policies, and work events. I manage high-volume support cases with accurate documentation and policy compliance, and I collaborate with HR and operations teams to resolve complex escalations while maintaining service quality standards.
Before that, I delivered chat-based customer support to international customers at Amazon, handling orders, refunds, and account inquiries while ensuring SLA adherence and escalating complex issues as needed. Earlier, at Randstad, I performed data annotation and labeling for AI-driven vehicle systems with rigorous data quality reviews, and at SRI Energy Inc., I implemented ISO quality management standards, supported API quality documentation, and conducted internal audits to maintain regulatory compliance.
Experience
Work history, roles, and key accomplishments
HR Operations Advisor
Amazon
May 2024 - Mar 2026 (1 year 10 months)
Provided HR operational support by resolving employee queries on attendance, leave management, workplace policies, and work events. Managed high-volume HR support cases with accurate documentation, policy compliance, and coordination with HR and operations teams for escalations.
Customer Support Associate
Amazon
May 2023 - Mar 2024 (10 months)
Delivered chat-based customer support for orders, refunds, and account inquiries for international customers. Resolved multiple interactions in parallel while maintaining SLA adherence and escalating complex issues to ensure complete resolution.
Process Executive (Data Annotation)
Randstad India Pvt. Ltd.
Apr 2022 - May 2023 (1 year 1 month)
Performed data annotation and labeling for AI-driven vehicle systems, categorizing and validating large datasets. Conducted data quality reviews and ensured adherence to project guidelines through collaboration with team members.
Engineer - ISO/API Management
SRI Energy Inc.
Sep 2018 - Nov 2020 (2 years 2 months)
Implemented ISO quality management standards across engineering operations and maintained documentation for API quality management processes. Conducted internal audits and compliance assessments, coordinating with cross-functional teams to improve documentation and operational efficiency.
Education
Degrees, certifications, and relevant coursework
J.J. College of Engineering and Technology
Bachelor of Engineering, Electronics and Communication Engineering
2014 - 2018
Earned a Bachelor of Engineering in Electronics and Communication Engineering at J.J. College of Engineering and Technology from 2014 to 2018.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
Interested in hiring Swathi ?
You can contact Swathi and 90k+ other talented remote workers on Himalayas.
Message SwathiFind your dream job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
