Swarna User

I am a Cloud Support Engineer with nearly three years of hands-on experience in Azure and administrative support. My expertise lies in virtual machine management, ticket handling, SLA compliance, and issue resolution within enterprise environments. I have a strong foundation in cloud infrastructure monitoring, system alerts, and log management, which has enabled me to provide quality technical support effectively.

During my tenure at Wipro Ltd, I administered virtual machine access and provisioning using Microsoft Azure, actively monitored system queues, and conducted root cause analysis to resolve issues. I am recognized for my strong communication skills and ability to work collaboratively within teams. I am eager to expand my skills into AWS while leveraging my existing knowledge in Azure to contribute to innovative cloud solutions.