Swarna UserSU
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Swarna User

@swarnauser1

Cloud Support Engineer with expertise in Azure and technical support.

India
Message

What I'm looking for

I am looking for a role that offers opportunities for growth in cloud technologies and a collaborative work environment.

I am a Cloud Support Engineer with nearly three years of hands-on experience in Azure and administrative support. My expertise lies in virtual machine management, ticket handling, SLA compliance, and issue resolution within enterprise environments. I have a strong foundation in cloud infrastructure monitoring, system alerts, and log management, which has enabled me to provide quality technical support effectively.

During my tenure at Wipro Ltd, I administered virtual machine access and provisioning using Microsoft Azure, actively monitored system queues, and conducted root cause analysis to resolve issues. I am recognized for my strong communication skills and ability to work collaboratively within teams. I am eager to expand my skills into AWS while leveraging my existing knowledge in Azure to contribute to innovative cloud solutions.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

AC

Aditya Degree College

Bachelor of Computer Applications, Computer Applications

Grade: 8.0

Completed a Bachelor of Computer Applications, focusing on fundamental computer science principles and applications. Achieved a GPA of 8.0, demonstrating strong academic performance in the field.

NC

Narayana Junior College

MPC, Mathematics, Physics, Chemistry

Grade: 7.98

Studied MPC (Mathematics, Physics, Chemistry) at Narayana Junior College. Achieved a GPA of 7.98, indicating a solid foundation in science and mathematics.

BS

Bhashyam High School

General, General

Grade: 6.9

Completed high school education at Bhashyam High School. Achieved a GPA of 6.9, covering a broad range of general subjects.

Tech stack

Software and tools used professionally

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