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Swarangi Naik

@swaranginaik

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Client services associate at S&P Global who resolved product and Excel add-in issues and improved client workflows.

India

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What I'm looking for

I'm seeking to apply my analytical strengths and process-improvement experience in a customer-focused organization.

At S&P Global, I managed product and Excel add-in queries, troubleshooting and resolving complex issues. I also documented technical concerns and worked with cross-functional teams to streamline workflows and enhance the client experience.

At CRISIL- S&P Global Company, I conducted industry, market, and financial research to support client deliverables. I analyzed revenue drivers and checked financial models and presentations before delivery.

During my internship at ICICI Bank, I conducted website benchmarking against competitor banks and compared their transaction banking products and services. I suggested ways to enhance the customer experience on ICICI’s website.

Experience

Work history, roles, and key accomplishments

Associate, Client Services

S&P Global

Aug 2025 - Jul 2026 (11 months)

Managed product and Excel add-in queries by troubleshooting and resolving complex issues. Collaborated with cross-functional teams to streamline workflows and enhance client experience.

Troubleshooting Excel Customer Relationship Management Process documentation Cross Functional Collaboration

Management Trainee

CRISIL

May 2024 - Jun 2025 (1 year 1 month)

Conducted detailed industry, market, and financial research to support client deliverables. Performed final quality checks on financial models and presentations prior to client delivery.

Financial Research Market Analysis Financial Modeling Quality Assurance Client Communication