Swapna Radhakrishnan
@swapnaradhakrishnan
I improve healthcare and business operations through data analysis, reporting, requirements gathering, and process improvement.
IndiaWhat I'm looking for
At Ahalia Medical Group in Abu Dhabi, I managed hospital operations across patient registration, billing, appointments, surgery scheduling, and inpatient admissions.
I coordinated with patients, doctors, insurers, and corporate clients to reduce patient waiting time by 25%. I also created Excel MIS reports and KPI dashboards that enabled 25% faster operational reporting, while operational analysis contributed to a 20% increase in efficiency.
I translate business needs and data into clear requirements, reports, workflow improvements, and stakeholder-ready insights. My work includes BRD/FRD documentation, user stories, gap and root-cause analysis, KPI reporting, and cross-functional coordination.
Through retail, e-commerce, and food hub analytics projects, I've used Python, Pandas, Excel, and dashboards to uncover purchase patterns, pricing trends, customer behavior, retention opportunities, and service-efficiency improvements.
Experience
Work history, roles, and key accomplishments
Retail Market Basket Analysis
Analytical Project
Jan 2026 - Dec 2026 (11 months)
Analyzed transactional data to identify customer purchasing patterns and product associations using Python and Pandas, supporting cross-selling strategy recommendations.
Food Hub Data Analysis
Analytical Project
Jan 2025 - Dec 2025 (11 months)
Evaluated customer engagement and operational data to uncover retention and service efficiency improvement opportunities through exploratory data analysis (EDA).
E-Commerce Product Matching & Price Analysis
Analytical Project
Jan 2025 - Dec 2025 (11 months)
Performed data analysis to identify pricing trends, product performance metrics, and customer behavior insights using Excel and Python. Developed interactive dashboards to support pricing strategy evaluation.
Business Operations Executive
Ahalia Medical Group
Jan 2023 - Dec 2024 (1 year 11 months)
Managed hospital operations including patient registration, billing, appointments, surgery scheduling, and inpatient admissions. Coordinated with patients, doctors, insurance providers, and corporate clients, reducing patient waiting time by 25%.
Education
Degrees, certifications, and relevant coursework
Ahalia School of Engineering & Technology
Bachelor of Technology, Civil Engineering
2019 - 2023
Grade: 74.8%
Pursued a Bachelor of Technology in Civil Engineering, achieving an aggregate of 74.8%.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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