Suzan Sultan

Manage daily administrative operations, maintain CRM systems, monitor sales pipeline performance, and set up automation workflows. Support marketing operations and troubleshoot CRM data issues.

Managed daily tasks, scheduling, CRM updates, and email correspondence. Supported sales and marketing teams with social media, content, and campaign coordination.

Prepared medical reports, coordinated communication between patients and hospitals, and handled insurance inquiries. Reviewed medical bills and updated internal systems.

Led four teams to determine members needs, improve organizational culture, and achieve goals. Enhanced performance by implementing streamlined processes and updated SOPs.

Engaged in continuous improvement activities to enhance team performance. Resolved customer issues and led team meetings to evaluate goal progress.

Contacted foreigners to visit Egypt, handled meetings with AIESEC members, and contacted company managers to hire visitors during their stay.

Cold called prospects to generate and qualify high volume of leads. Handled calls with property owners in the US interested in selling their houses.

Completed the Medical Coding CPC Certification program since May 2022.

Completed a Bachelor of Clinical Pharmacy program.