Ikrame Mohammed

Supported case managers and attorneys in handling personal injury cases from client intake through settlement preparation. Coordinated with insurance adjusters, medical providers, and clients to track case progress and obtain required documentation.

Managed CRM systems (GoHighLevel) to track leads, investor communications, and client follow-ups. Coordinated MLS property listings, documentation, and marketing materials for real estate transactions.

Coordinated virtual patient appointments and managed follow-up scheduling to ensure continuity of care. Facilitated prescription fulfillment by communicating with physicians, pharmacies, and patients.

Retained customers by resolving service concerns and recommending tailored service upgrades based on client needs. Developed customized service solutions that increased customer retention rates by up to 80%.

Managed high-volume inbound calls, assisting customers with account inquiries, billing concerns, and service troubleshooting. Strengthened client relationships through proactive problem resolution and effective account support.

Conducted high-volume outbound calls to promote real estate listings and health insurance services. Scheduled consultations, generated leads, and maintained accurate client records and call documentation.

Bachelor of Arts in Greek & Roman Archaeology from the University of Alexandria, completed in 2019.