suzanne abassah
@suzanneabassah
Virtual Assistant and Customer Support Specialist at Federal Medical Centre, Yenagoa, keeping patient records and inventory accurate.
NigeriaWhat I'm looking for
At Federal Medical Centre, Yenagoa, I maintain accurate patient and medication records, keep inventory records up to date, and prepare and dispense medication. My pharmacy practice has built my experience in accuracy and record keeping.
At Only Luxe, I supported customers by email and live chat, processed orders, returns, and exchanges, and followed up on open requests. I’ve also created demo projects organizing CRM pipelines, handling an inbox of 243 unread emails, and scheduling with Google Calendar and Calendly.
Experience
Work history, roles, and key accomplishments
Pharmacy Scientific Officer
Federal Medical Centre
Jan 2023 - Present (3 years 10 months)
Maintains accurate patient and medication records, monitors stock levels and expiry dates, and prepares and dispenses medication accurately. Counsels patients on safe medication use.
Remote Customer Support Specialist
Only Luxe
Jan 2021 - Dec 2023 (2 years 11 months)
Supported 50+ luxury customers per week via email and live chat, processed orders, returns, and exchanges, and maintained accurate client records. Delivered personalized support upholding the brand's premium service experience.
Customer Support Representative
Gentle Dove Cosmetics
Jan 2020 - Dec 2021 (1 year 11 months)
Answered customer enquiries by phone, email, and chat, resolved product and order concerns, and processed orders accurately. Logged interactions and escalated complex issues.
Education
Degrees, certifications, and relevant coursework
Alison
Customer Relationship Management, Customer Relationship Management
2026 - 2026
Completed Customer Relationship Management certification from Alison in 2026.
Niger Delta University
Bachelor of Science, Biology
2014 - 2019
Bachelor of Science in Biology from Niger Delta University, Bayelsa State, Nigeria, from 2014 to 2019.
HubSpot Academy
Social Media Strategy, Social Media Strategy
Completed Social Media Strategy certification from HubSpot Academy, valid to October 2028.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
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