Suzana Ljevak

Supported Partners and team within the Tax Practice, managing a range of external and internal requirements with a strong focus on confidentiality. Handled complex and extensive diary management, meeting coordination, and travel arrangements, while also assisting with client presentations and risk management procedures. Provided high-quality professional support with a key focus on quality and cus

Assisted in planning, leading, organizing, and controlling work in progress to achieve business targets and deadlines through efficient resource planning. Ensured all quality standards were met and established service level agreements for both external and internal parties were adhered to. Monitored and reviewed department processes regularly, assisting in the overall training and development func

Processed and audited travel and entertainment expenses to ensure compliance with corporate global and local travel policies. Amended incorrect claims, raised queries on non-compliant expenses, and communicated directly with employees for resolution. Utilized SAP to carry out checks between expenses reported and receipts received, proactively identifying ways to increase efficiency.

Managed guest relations teams of 14 staff, consistently ranking supervised teams within the company's top 15% for customer satisfaction and quality of service. Oversaw day-to-day office administration, including KPI tracking, workflow management, and staff scheduling. Trained teams in policies and best practices to deliver a complete customer care experience in person and over the phone.

Supported management in supervising a multifaceted client-facing operation running 24/7, ensuring 100% of complaints were researched and followed up in a positive manner. Coordinated over 50 group events and site inspections for a diversified clientele, including international vendors and VIPs. Maintained high standards of customer interaction and operational support.

Completed a comprehensive program focusing on the principles and practices of culture and tourism. Gained knowledge in various aspects of the tourism industry, including cultural heritage management and destination marketing.