Suzana Fernandes
@suzanafernandes
Customer support at Hydra - Máquina de Ganhos Automáticos, managing student requests, access issues and help-desk tickets.
BrazilWhat I'm looking for
At Hydra - Máquina de Ganhos Automáticos, I assist students through WhatsApp and email with course questions, subscriptions and platform access. I manage and track help-desk tickets, verify purchases and registrations, and route cancellation and refund requests to the appropriate teams.
My experience also includes veterinary care at CAMEV, Metazoa and CetraVet Veterinary Hospital, where I advised pet owners and maintained patient records. I’m studying Systems Analysis and Development and seeking a remote role in customer service, support or administrative assistance.
Experience
Work history, roles, and key accomplishments
Veterinarian
CAMEV
Sep 2026 - Present (2 months)
Provides veterinary care, advises pet owners, and maintains organized patient and consultation records.
Customer Support
Hydra - Máquina de Ganhos Automáticos
Aug 2026 - Present (3 months)
Assists students via WhatsApp and email, resolving questions about courses, platform access, and subscriptions. Manages tickets, updates records, and routes cancellation and refund requests.
Emergency Veterinarian
Metazoa
Feb 2026 - Jul 2026 (5 months)
Communicated with pet owners, maintained medical records, and prioritized cases in an emergency care setting.
Emergency Veterinarian
CetraVet Veterinary Hospital
Jun 2025 - Apr 2026 (10 months)
Maintained clinical records, advised pet owners, and collaborated with a multidisciplinary team to ensure continuity of care.
Education
Degrees, certifications, and relevant coursework
Universidade Estácio de Sá
Bachelor's Degree, Systems Analysis and Development
2026 -
Currently pursuing a degree in Systems Analysis and Development, expected to continue beyond the current date.
Universidade Estácio de Sá
Bachelor's Degree, Veterinary Medicine
2019 - 2024
Completed a degree in Veterinary Medicine from 2019 to 2024.
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Salary expectations
Social media
Job categories
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