Lucas Rocha
@lucasrocha1
Technical support at RETTA Sistemas, documenting software issues and connecting client requests with developers.
BrazilWhat I'm looking for
At RETTA Sistemas, I analyze and triage client tickets, documenting software issues, questions, and improvement requests. I create, document, and track tasks in Redmine to help communication between clients and developers.
I also provide technical guidance through Movidesk and Chatwoot, following up on requests. As a Software Engineering undergraduate, I'm seeking opportunities in software development and automation, with experience in JavaScript, React, and basic n8n workflow automation.
Experience
Work history, roles, and key accomplishments
Technical Support
RETTA Sistemas
May 2026 - Present (6 months)
Analyzed and triaged client tickets, identifying and documenting software issues, questions, and improvement requests. Created, documented, and tracked tasks in Redmine, helping communication between clients and developers.
Hospital Receptionist
Hospital Ápice Saúde
Jan 2023 - Jul 2025 (2 years 6 months)
Assisted patients, organized reception routines, and supported hospital laboratory operations. Verified health insurance coverage, authorized exams, logged results, and tracked pending requests.
Education
Degrees, certifications, and relevant coursework
Anhanguera Educacional
Bachelor's Degree, Software Engineering
2024 -
Pursuing a Bachelor's degree in Software Engineering, expected graduation in June 2027.
Alura
Course, Software Engineering
2024 - 2025
Completed a Software Engineering course from January 2024 to December 2025.
Availability
Location
BrazilAuthorized to work in
Portfolio
lucas-pdr.github.io/lucas-portfolioSocial media
Job categories
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