Open to opportunities

Suzain Muskaan

@suzainmuskaan

Message

Technical Product Manager turning ambiguous needs into AI-enabled SaaS delivery for education.

India

Message

What I'm looking for

I’m looking to lead AI-augmented product delivery in EdTech/Higher Education SaaS—owning end-to-end lifecycle, cloud migrations, and integrations, and using data-backed decisions to drive adoption and compliant outcomes.

I’m a Technical Product Manager and Business Analyst with 5+ years driving end-to-end product delivery for EdTech and Higher Education SaaS platforms. I own the full product lifecycle—from discovery and requirements to release—translating ambiguous business needs into scalable Microsoft Dynamics 365 and Salesforce solutions that improve operational efficiency and user adoption.

I actively leverage AI tools like GitHub Copilot, Claude, ChatGPT, and Copilot Studio across drafting PRDs and user stories, accelerating root-cause analysis, generating test cases, and synthesising stakeholder feedback—cutting cycle times by ~40% while raising output quality. I’ve led cloud migrations (on-premises to online), built event-driven integrations via Ethos PubSub, and shipped compliance-driven capabilities across multiple geographies, including an AI-powered financial aid assistant that reduces reliance on manual support for routine enquiries.

Experience

Work history, roles, and key accomplishments

Current

Technical Product Owner (PM)

Current

Ellucian

Jul 2023 - Present (2 years 11 months)

Owned end-to-end product delivery for Ellucian’s Microsoft Dynamics 365 Online CRM, embedding AI tooling to accelerate story generation and RCA (cutting story-writing cycle time by ~40%). Led shipping of an AI-powered student financial aid assistant and managed major integrations and compliance capabilities, including Ethos PubSub-based event-driven integrations and UAE Pass SSO with MFA.

Microsoft Dynamics 365 Product Lifecycle Management AI Assisted PRD User Stories Ethos PubSub And Data Connect SSO MFA (UAE Pass)OAuth 2.0 Power BI Playwright

QA & Functional Specialist

Ellucian

Aug 2021 - Jun 2023 (1 year 10 months)

Designed and executed regression, smoke, exploratory, and hotfix validation testing for CRM feature releases, ensuring acceptance criteria were met before sign-off. Led defect triage and review sessions, reducing resolution time by 25%, and supported reliable data exchange via Ethos PubSub/Data Connect integrations.

Functional Testing Regression Testing Smoke Testing Defect Triage Ethos PubSub Data Connection Twilio

Business Analyst Intern

Promena LLP

Apr 2021 - Jun 2021 (2 months)

Partnered with business stakeholders to elicit and document requirements, translating needs into functional specs, user stories, and acceptance criteria for development teams. Built wireframes and process flow diagrams in Balsamiq and managed change requests while coordinating between stakeholders and engineering.

Elicit Requirements User Stories Acceptance Criteria Functional Specifications Balsamiq Wireframing Process Flow Stakeholder Management

Education

Degrees, certifications, and relevant coursework

Dayananda Sagar College of Arts, Science & Commerce (DSCASC)

Master of Computer Applications (MCA), Computer Applications

2021 -

Grade: CGPA: 8.5 / 10

Pursuing a Master of Computer Applications (MCA), focusing on data structures, database management, software engineering, agile project management, and cloud computing.