Leroy Dsouza

I’m a Product Manager with 6+ years of experience building B2B SaaS and consumer products across eCommerce, edtech, and fintech. I lead 0→1 product launches and focus on tangible outcomes—lower costs, higher retention, and recurring revenue growth.

At Ordrio Technologies, I bootstrapped a hyperlocal eCommerce SaaS platform serving 200+ merchants across commerce, POS/accounting, logistics, marketing, and shipping workflows. I stabilized and scaled product operations across 5 interconnected platforms, reduced operational engineering costs by ~70% (₹90L → ₹27L annualised), and cut monthly merchant churn from 15% to 3% through onboarding improvements, workflow simplification, merchant feedback analysis, and prioritisation of high-friction operational issues. I’ve shipped 30+ modules and 50+ features, launched subscription management workflows that deliver ₹50K–₹1L+ annual recurring revenue per merchant for high-adoption businesses, and standardized AI-assisted development using Claude, Cursor, and ChatGPT—training 10+ team members and reducing QA cycles to 1–2 rounds.

Previously at Collegepond Counsellors, I stepped into full PM responsibilities and owned sprint planning, release coordination, backlog prioritisation, QA workflows, and cross-functional delivery. I ran 100+ user interviews and funnel analysis reviews using CleverTap (estimating 20–25% conversion lift) and executed 20+ lifecycle campaigns to improve engagement, while managing teams that contributed to a 40%+ reduction in recurring production defects. Earlier as a Fund Analyst at Northern Trust, I drove operational excellence with 99% accurate NAV reporting and built Excel VBA macros that reduced manual effort by ~3 hours daily.