Looking for a job

Sushan Wilson

@sushanwilson

Message

I support accurate transcript processing, records management, and responsive student service at UWI.

Jamaica

Message

What I'm looking for

I'm seeking an administrative support role in a fast-paced, growth-oriented organization where I can use my clerical, customer service, records management, and communication skills to strengthen operations.

I've supported the University of the West Indies Examination Section since 2016, responding to student enquiries and helping customers receive clear, accurate information by phone, email, and chat.

As a Transcript Despatcher, I generate, vet, package, and dispatch official transcripts, maintain delivery records, and coordinate local and international courier deliveries while protecting sensitive information.

Experience

Work history, roles, and key accomplishments

Transcript Despatcher

University of the West Indies

Jan 2019 - Dec 2024 (5 years 11 months)

Managed packaging and dispatching of sensitive documents like transcripts with accuracy. Performed quality control, coordinated with courier services, and maintained records of deliveries.

Records Management Quality Control Logistics Coordination Attention To Detail Data Entry

Customer Service Representative

University of the West Indies

Jan 2016 - Dec 2019 (3 years 11 months)

Provided customer service by addressing questions and concerns via phone, email, or chat, and escalated complex issues as needed. Maintained product knowledge to guide customers effectively.

Customer Service Product Knowledge Communication Skills Problem Solving Escalation Management