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Sushain Arora

@sushainarora

Scrum Master at Intime Infotech Inc. improving sprint predictability and coordinating SAFe delivery for banking and healthcare products.

India

Message

At Intime Infotech Inc., I facilitate Agile delivery across cross-functional teams and support SAFe practices such as PI Planning and ART coordination. I improved Sprint Goal completion and delivery predictability by about 20% through capacity planning, backlog management, and dependency tracking.

At Veraz Inc., I coached teams in Scrum values and continuous improvement, contributing to improved Agile maturity and collaboration. I partnered with Product Owners on backlog refinement and Sprint planning, supporting more reliable Sprint commitments.

Earlier at Intime Infotech Inc., I supported Scrum delivery and manual testing for web and mobile applications. I also created Jira dashboards, helped resolve blockers, and supported digital banking, credit card, and healthcare product enhancements.

Experience

Work history, roles, and key accomplishments

Current

Sr. Scrum Master

Current

Intime Infotech Inc.

May 2026 - Present (6 months)

Improved Sprint Goal completion and delivery predictability by ~20% through capacity planning and dependency tracking. Facilitated 2 cross-functional Agile teams and supported SAFe practices including PI Planning and ART coordination.

Scrum SAFe Kanban Jira Confluence Azure DevOps Agile Metrics Capacity Planning Release Management PI Planning Art Coordination ChatGpt Microsoft Copilot

Scrum Master

Veraz Inc.

Oct 2024 - May 2026 (1 year 7 months)

Facilitated Scrum practices across 2 Agile teams, improving Sprint Planning, Daily Scrum, Sprint Review, and Retrospective effectiveness. Coached teams on Scrum values and self-management, contributing to ~20% improvement in Agile maturity.

Scrum SAFe Kanban Jira Confluence Azure DevOps Agile Coaching Risk Management Dependency Management ChatGpt Microsoft Copilot

Scrum Master / Agile PM

Zealhire Inc.

Jun 2024 - Sep 2024 (3 months)

Supported Product Owners in Backlog Refinement, ordering, estimation, and acceptance criteria, reducing requirement-related rework by ~15%. Facilitated Scrum events and coordinated with cross-functional teams to maintain Sprint commitments.

Scrum Kanban Jira Backlog Refinement Estimation Agile Delivery Stakeholder Management

Scrum Master / QA

Intime Infotech Inc.

Feb 2021 - Jun 2024 (3 years 4 months)

Supported cross-functional Agile teams in implementing Scrum practices and performed manual testing of web and mobile applications. Created Jira-based Agile dashboards to provide visibility into Sprint completion and delivery trends.

Scrum Kanban Jira Manual Testing Regression Testing Smoke Testing Sanity Testing Agile Coaching Defect Management

Associate Customer Support

Tech Mahindra

Aug 2020 - Feb 2021 (6 months)

Responded to customer inquiries via phone, email, and chat, ensuring prompt and professional communication. Delivered accurate product, service, policy, and procedure information to resolve issues effectively.

Customer Support Communication Skills Problem Solving