At Amazon – NA Marketplace, I handle high-volume customer cases from initial contact through investigation, resolution, and case closure. I investigate complex issues, identify root causes, and determine appropriate resolutions using internal tools and account information.
I work within defined SLA and KPI targets while maintaining quality, accuracy, and complete case records. I use established policies to address customer concerns and minimize unnecessary escalations.
When cases involve irregularities or operational concerns, I document my investigation and escalate when needed. I also work with internal operations and finance stakeholders to support timely resolutions and process improvements.
In a Data Analytics Job Simulation with Deloitte, I analyzed operational datasets using Tableau to identify insights and discrepancies. I also evaluated CSR spending patterns and community impact programs for a study with Union Bank of India, presenting findings to stakeholders.
