At INNODATA PVT LTD, I supervised data annotators and QA analysts and reviewed high-volume datasets, including LLM practice annotations and complex multi-turn prompt tasks.
I created QA performance reports and error-trend assessments, and worked with project managers and analysts to refine annotation pipelines and resolve edge cases. I also researched domains to clarify ambiguous guidelines and trained new analysts.
Previously, I managed store operations at UDAYA TRADING PVT LTD in Singapore, where I negotiated supplier contracts and improved inventory controls. At WEBHELP, I reviewed user-generated content against client policies and handled policy escalations.
