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Surinder Chagger

@surinderchagger

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Experienced Technical Architect specializing in enterprise software solutions.

United Kingdom

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What I'm looking for

I seek a role that fosters innovation, collaboration, and professional growth in technology.

I am a seasoned Technical Architect with extensive experience in delivering enterprise software solutions, particularly in the public safety sector. My expertise lies in cloud-based and on-premise mission-critical systems, where I have successfully managed presales opportunities, conducted technical demonstrations, and developed tailored proposals that meet diverse client needs.

Throughout my career, I have collaborated with cross-functional teams to ensure effective solution delivery, focusing on scalability, security, and fault tolerance. My achievements include securing significant contracts with UK Fire Services and enhancing operational capabilities for various police forces. I am committed to continuous learning and adapting to new technologies, ensuring that I remain at the forefront of industry advancements.

Experience

Work history, roles, and key accomplishments

Technical Architect

Motorola Solutions

Dec 2019 - Oct 2024 (4 years 10 months)

Delivered consultations and architectural support for enterprise software solutions in the public safety sector, focusing on Cloud-based and on-premise solutions. Managed presales opportunities, conducted product demonstrations, and collaborated with cross-functional teams to ensure effective solution delivery.

Cloud Based Solutions Solution Architecture Agile Methodologies Customer Engagement

Solution Architect

PCMS Coventry

Oct 2018 - Dec 2019 (1 year 2 months)

Delivered PCMS POS Retail Solutions for North American customers, managing solutions and infrastructure services. Developed best practices for onboarding new customers and created tailored Statements of Work and High-Level Designs.

Infrastructure Customer Onboarding High Level Design Project Management Technical Documentation Customer Satisfaction

Solution Architect

SCC LTD

May 2016 - Sep 2018 (2 years 4 months)

Conducted financial viability assessments and created system designs to support long-term business objectives. Delivered solution designs and collaborated with external customers for smooth migrations to SCC’s Cloud+ platform.

System Design Project Management Business Continuity Professional Services

Presales/Solutions Consultant

Nice Systems Limited

Jan 2013 - Apr 2016 (3 years 3 months)

Designed solutions for NICE Interaction recording products tailored to Contact Centre operations. Conducted product demonstrations and provided technical presales support for high-profile public sector organizations.

Product Demonstrations Technical Support Project Management Customer Engagement Public Sector

Presales Consultant

Business Systems Limited

Jan 2011 - Nov 2013 (2 years 10 months)

Architected voice recording and compliance solutions tailored to client requirements. Delivered solution presentations and prepared technical responses for tender submissions, achieving successful bids.

Compliance Technical Documentation Project Planning Customer Satisfaction Strategic Selling

Technical Project Manager

Nice CTI Systems

Jan 2005 - Dec 2008 (3 years 11 months)

Managed integration of voice recording systems across various platforms, ensuring alignment with client requirements. Oversaw project lifecycles and coordinated with stakeholders to deliver robust technical solutions.

Project Management Voice Recording Systems Technical Solutions System Integration Team Leadership

Education

Degrees, certifications, and relevant coursework

University of Westminster

Bachelor of Science, Information Systems Engineering

BSc Information Systems Engineering program focused on the integration of information technology and systems engineering principles to develop effective solutions for complex problems.