At NetMotion Wireless, now part of Absolute Software, I support remote and mobile workers by resolving escalated Windows endpoint, VPN, and customer network issues. I own severe cases from first contact through resolution, recreating customer environments to isolate root causes and partnering with development and product management on fixes and feature requests.
I've spent 20 years supporting end users, Windows environments, and network-connected systems across NetMotion Wireless, Clearswift, and WatchGuard Technologies. I bring patient communication, detailed case documentation, hands-on testing in VMware environments, and practical experience with network security products, firewalls, WANs, and remote support.
