Sung User

I'm a data analyst with 5+ years of experience specializing in operational analytics, process improvement, and data infrastructure. My work sits at the intersection of technical execution and business impact — I don't just build dashboards, I build systems that change how organizations operate.

At LG Electronics (US), I architected end-to-end data infrastructure using BigQuery and SAP EDW, built automated Python pipelines that eliminated manual reporting across multiple teams, and designed an AI-based QA system that evaluated 100% of customer interactions in real time. These projects reduced dispatch lead time by 65% and improved online purchase conversion rates by 35%.

Before LG, I worked at Robotry as a Marketing Research Engineer, where I built funnel and cohort analyses to measure channel-level acquisition quality and campaign performance, working directly with Google Ads and Meta campaigns. Prior to that, I was a Customer Data Analyst at UNIQLO, translating customer behavior data into operational improvements across merchandising and sales workflows.

I'm technically strong in SQL (BigQuery), Python (Pandas, NumPy), Looker, Tableau, and GCP. I'm equally comfortable presenting findings to executives as I am writing complex queries from scratch.

I'm currently looking for remote data analyst or operations analytics roles where I can own meaningful problems end-to-end — ideally at a fast-moving company where data work has direct, visible impact on the business.