devansh srivastava

At Amazon, I handled inbound international customer support calls for clients across North America, the UK, and Australia. I supported order management, payments, returns, account inquiries, and secure account recovery.

I resolved concerns by identifying root causes, providing effective solutions, and documenting interactions and resolutions in internal CRM systems. I consistently met and exceeded customer satisfaction, resolution-rate, call-handling, quality, compliance, and service-level metrics.

As a recent Osmania University commerce graduate, I'm eager to apply my finance and accounts knowledge in a fast-paced finance-domain role.

I bring customer service, communication, problem-solving, empathy, complaint handling, and attention to detail to every interaction.