SUMAN Sukumaran

Lead PMO governance for multi-country infrastructure and network programs, establishing governance controls, driving delivery across NA/EMEA/APAC, and managing financials, SLAs and benefits realization.

Provided PMO governance and delivery assurance for a large-scale SD‑LAN transformation, managing baselines, RAID logs, financials and executive steering-committee reporting.

Led multiple infrastructure and technology programs with structured governance, managed cross-functional teams, risks and escalations, and mentored project managers to improve delivery discipline.

Delivered large-scale IT and telecom infrastructure programs, overseeing change governance, CAB coordination and ensuring adherence to schedule, cost, quality and SLA commitments.

Led global UCaaS and collaboration service implementations, managing subscription-based delivery, SLAs and customer satisfaction for enterprise clients.

Managed IT operations projects including incident, problem and change management, delivering enterprise IT transformation and service improvement initiatives.

Led IT operations and service management activities, implementing process improvements for problem and change management across enterprise environments.

Completed a Master of Science in Applied Electronics focusing on advanced electronic systems and applications.

Completed a Bachelor of Science in Electronics covering foundational electronics, circuits, and communication principles.