At Blaser Mills Law, I support office-based and remote staff with hardware, network and software issues. I run inductions and build and configure laptops for new starters.
I administer Active Directory and Exchange, handle leavers’ access and device wiping, and use PowerShell to automate routine administration. I also write user guides that help reduce repeat tickets.
At One World Solutions, I supported clients using SmartTrack, a SaaS platform for invoicing, supplier integrations and warehouse and marketplace management. I automated invoicing, cutting manual effort by approximately 60%, and used SQL, MySQL and Postman to investigate issues and test integrations.
