At Techstorm Consulting Ltd, I led a Sales Cloud, Service Cloud, FSL, and Experience Cloud go-live for a UK pharmaceutical provider, embedding GDPR compliance and operational resilience.
I deployed Agentforce intelligent assistants into service workflows, cutting manual case handling by 30%. I also lead requirements gathering and solution design, translating business needs into scalable Salesforce solutions.
At Innova Solutions Private Ltd, I led Salesforce technical delivery and introduced platform standards to improve maintainability and governance. I also optimized security and configuration, reducing redundant profiles, permission sets, roles, and page layouts by 25%.
My project work includes DeepProspector.AI, which surfaced high-value B2B leads and delivered a 60% conversion uplift compared with traditional methods, and an Agentforce compliance assistant that cut audit workload and compliance failures by 40%. I hold Salesforce certifications across architecture, development, consulting, data, and AI.
