Open to opportunities

Sulamithi Ashade

@sulamithiashade

Message

I lead global Accounts Payable operations with process excellence and teams.

India

Message

What I'm looking for

I’m looking to drive international AP and Billing/Settlement transitions, own SLA/KPI performance, and improve processes with analytics and automation—while leading and mentoring teams that value audit-ready compliance and client communication.

I’m a results-driven Accounts Payable and Operations professional with 16+ years of experience in finance operations, billing and settlement, reconciliation, reconciliation/reporting, and process transitions. I’ve led end-to-end international Accounts Payable operations across Australia, New Zealand, USA, and Asia, with a strong focus on SLA/KPI compliance, audit readiness, and stakeholder communication.

In my current role as Assistant Manager – Operations at WNS Global Service Pvt Ltd, I manage invoice processing, payment runs, reconciliation activities, and AP dashboards, KPI reports, and cash flow forecasts for leadership reviews. I’ve successfully migrated and stabilized Billing and Settlement Plan operations, mentored high-performing teams, and improved productivity through KAIZEN methodology and automation macros, including achieving WNS Certified Trainer status in 2017.

Experience

Work history, roles, and key accomplishments

Assistant Manager - Operations

WNS Global Service Pvt Ltd

Mar 2023 - Apr 2026 (3 years 1 month)

Led end-to-end accounts payable operations for international entities across Australia and New Zealand, including invoice processing, payment runs, reconciliation, and SLA compliance. Managed AP process transitions for billing and settlement operations, delivered KPI dashboards and cash flow forecasts, and mentored teams to improve productivity and quality.

Accounts Payable Management Billing Settlements SAP ERP Reconciliations SLA Management Cash Flow Forecasting Audit & Compliance Excel reporting Team Leadership

Lead Associate - Operations

WNS Global Service Pvt Ltd

Oct 2012 - Mar 2023 (10 years 5 months)

Managed billing and settlement plan operations, ensuring SLA and KPI achievement while supervising daily workflows and team performance. Supported ISO and audit activities, produced daily/weekly/monthly MIS and SLA reports, resolved escalations with clients, and drove process improvements to close operational gaps.

Billing Settlements Client Management Process Improvement Team Leadership

Quality Checker Officer

Sutherland Global Services Pvt Ltd

Jan 2010 - Jan 2012 (2 years)

Worked as a quality checker for the sales team handling ticket exchanges and reissues, ensuring timely and accurate processing. Prepared daily reports using Oracle Discover and Excel and managed client communication to resolve issues.

Ticket Exchange Ticket Reissues Oracle Discover Excel reporting Client Communication Sales Support

Customer Service Agent

WNS Global Service Pvt Ltd

Jan 2008 - Jan 2010 (2 years)

Supported customer service and quality checking for the sales team, handling sales requests, exchanges, and other airline ticket activities. Managed client communication professionally and contributed to service quality through accurate ticket handling and issue resolution.

Customer Service Airline Ticket Support Ticket Reissues Client Communication Case Handling Service quality

Quality Supervisor - Operations

WNS Global Service Pvt Ltd

Oversaw quality assurance for operations by monitoring QA feedback, performing calibration checks, and supporting performance improvement initiatives. Tracked program-level issues and partnered with teams to strengthen audit outcomes and operational performance.

Quality Management Audit & Compliance Performance Improvement Monitoring Data Tracking Quality Assurance MS Office Team Support