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Chaganti Swarna Pallavi

@chagantiswarnapallav

Operational Manager at CBRE managing end-to-end accounts payable operations for managed portfolios and improving AP processes.

India

Message

What I'm looking for

I'm targeting leadership assignments with an organization of repute for mutual growth.

At CBRE, I managed end-to-end AP operations for managed portfolios, overseeing invoice validation, vendor onboarding, reconciliations, and audit controls. I also delivered 11 AP process and system trainings and presentations, receiving multiple onshore appreciations for my presentations.

At Clear Tax, I managed post-sales customer engagement and collaborated across teams to deliver product implementations and support. I helped implement an automated system that reduced the exception queue by 60 to 70 percent and managed the day-to-day activities of three teams with 16 members.

Experience

Work history, roles, and key accomplishments

Operational Manager

CBRE

Jul 2025 - Jun 2026 (11 months)

Managed end-to-end AP operations for CBRE managed portfolios, including vendor onboarding, invoice validation, and compliance. Led team performance and process improvements, delivering 11 AP training sessions.

Accounts Payable Vendor Management SOX Compliance Process Improvement Team Leadership Training

Customer Success Manager

Clear Tax

Jun 2024 - Jun 2024 (0 months)

Led end-to-end post-sales client engagement, including onboarding, training, and technical implementation. Managed customer success KPIs and coordinated with internal teams to mitigate churn.

Customer Success Onboarding Training Technical Implementation KPI Management Stakeholder Management

Assistant Manager

GENPACT India Pvt. Ltd.

Oct 2022 - May 2024 (1 year 7 months)

Managed vendor audits, payment resolution, and reconciliation, overseeing three departments. Spearheaded automation that reduced exception queues by 60-70% and led a team of 16.

Accounts Payable Supplier Audits Reconciliations Process Improvement Team Management SLA Management

Team Leader - Accounts Payable

Icon Clinical Research (I)

Oct 2016 - Sep 2022 (5 years 11 months)

Managed accounts payable for multiple branches, implemented training programs, and coordinated year-end closing. Ensured accurate and timely processing of vendor invoices and payments.

Accounts Payable Team Leadership Training Vendor Management Month End Closing Audit Support

Senior Analyst - Accounts Payable

Icon Clinical Research (I)

Oct 2016 - Sep 2022 (5 years 11 months)

Managed accounts payable for different branches, prepared and recorded payments, and developed processes for efficient vendor invoice processing. Liaised with vendors to ensure timely and accurate AP voucher processing.

Accounts Payable Vendor Management Invoice Processing Financial Reporting

Senior Analyst - Accounts Payable

Flextronics International

Jul 2014 - May 2015 (10 months)

Managed analysis and reporting, prepared executive management reports, and monitored expenses for appropriateness. Implemented internal process improvements to ensure accuracy in financial decisions.

Financial Analysis Reporting Accounts Payable Process Improvement

Process Associate - Accounts Payable

GENPACT India Pvt. Ltd.

May 2013 - Mar 2014 (10 months)

Processed purchase order and non-purchase order invoices, ensuring compliance with company policies. Responded to vendor and internal partner queries and monitored expense report feeding.

Accounts Payable Invoice Processing Compliance Help Desk Support