I am an Accounts Payable Professional with 8.9 years of experience working with International Clients in handling Invoice Processing, Purchase Orders, Vendor Master, AP Helpdesk, Payments, Ops Compliance, Reporting, Internal audits for process controls, Process Documentation & Internal Quality Check. I am proficient in SAP, PeopleSoft, SAP Fiori Portal, Service Now, AS-400, Microsoft D365, MTA, KOFAX Readsoft as OCR Tool and Medius as Workflow Tool. I have strong exposure in delivering high quality work through effective communication, task management & meeting SLAs. I am experienced in Client Management and have a track record of preparing and monitoring reports, including Performance Analysis, Backup planning, Early Warning System (EWS), Leave Management and CAPA Log.
In my current role as an Assistant Manager at Genpact India Private Limited, I deliver service in line with agreed controls & procedures to ensure high-level customer service for internal and external customers. I handle the AP Helpdesk responsibilities, Case Management, Query Management, AP Ticketing System for Advisory & Transaction using PeopleSoft and MTA. I have received the BRONZE CHEERS AWARD - Q3 2022 issued by Assistant Vice President for my outstanding performance. I also work with the Operations Compliance team to resolve vendor debit balances using the SAP ERP system. I have received the SILVER CHEERS AWARD - Q1 2023 issued by the Vice President for reducing the Debit Balance, which had almost GBP 10M business impact in the client's balance sheet. Additionally, I work with the Sensitive Data Team (SDT) for verification and approval of vendors specifically within the UK & EMEA regions, utilizing SAP Fiori Portal & Service Now for final checks and approvals, maintaining data integrity and compliance. I also conduct internal audits to evaluate the efficiency and effectiveness of internal process controls, ensuring the quality of the AP processes through continuous performance reviews, management of multiple deliverables, detailed reporting, and process documentation.
Prior to my current role, I worked as a Senior Practitioner - F&A Delivery at IBM India Private Limited, where I was responsible for invoice processing for both PO & Non-PO invoices with various taxes. I also maintained and updated Vendor Master Data, worked on ERP Tools such as AS-400 & Microsoft D365, OCR Tool like KOFAX Readsoft for automated data extraction, and Workflow Tool such as Medius. I prepared weekly/monthly reports for senior management and clients and handled mailbox queries through various communication channels. Before that, I worked as an Associate at Ameriprise Financial, where I processed invoices, managed queries, and generated reports related to exception raises invoices, outstanding payments, and other relevant metrics. I also worked as an Accounting Assistant at DXC Technology, where I processed invoices, managed queries, and oversaw t
