Sujan Basnet

I’m a multilingual customer service and travel sales professional with 10+ years of experience in the adventure travel and education sectors. I’m known for exceeding sales targets while delivering exceptional remote and in-person customer support, even across time zones. I bring a safety mindset as a Certified First Aid provider.

In my most recent role as a Customer Service & Tour and Trek Sales Representative at Everest Adventure, I handled remote customer inquiries, bookings, and sales of tour and trekking packages for international clients. I consistently achieved and exceeded monthly sales targets through phone, email, and virtual communication, and I delivered high-standard virtual customer support and itinerary planning. I also maintained client safety knowledge through my First Aid certification.

Previously, as a Customer Service Executive at Transnational Academy, I delivered outstanding remote customer service via phone, email, and chat platforms. I received a Best Customer Service Award for high satisfaction and problem resolution, and I managed client accounts and administrative support efficiently in a fast-paced environment.

Earlier, as a Trek and Tour Guide | Sales Representative | Customer Service at Altai Nepal, I managed full-cycle sales and customer service for international travelers (pre, during, and post-tour). I achieved consistent sales targets for trekking and adventure packages and built strong client relationships with people from diverse cultural backgrounds. I’m fluent in English, French, and Nepali, and I’m comfortable collaborating and communicating with virtual and cross-cultural teams.