sufi prasetya

Configured VoLTE IMS and CS Nodes, performing software upgrades, patches, and validations in testbeds before live network implementation. Provided technical expertise in engineering activities such as design, architecture, dimensioning, and integration, identifying risks and implementing mitigation strategies.

Supported MOCN projects and handled Level 1 and Level 2 incident resolution for Circuit-Switched (CS) and Packet-Switched (PS) Core Network issues. Investigated and resolved subscriber complaints using PCAP analysis, ensuring high service quality and customer satisfaction.

Managed day-to-day international roaming activities, troubleshooting technical problems and performing tests for new roaming partners. Ensured the delivery of international standard class roaming quality to customers.

Maintained and supported core network elements (MSC, MGW, HLR, STP, SGSN, GGSN, MME, PGW, HSS, IMS, PCRF) to ensure high availability and performance. Acted as second or third line support for resolving technical issues escalated from the front office.

Involved in proactive and reactive monitoring of Hutchison Indonesia Core Network, detecting alarms/events and ensuring current status was known. Performed first-line troubleshooting of incidents arising from monitoring.

Ensured maximum possible service availability for Indonesian Operator Axis Network. Monitored and performed first-line troubleshooting of the BSS environment.

Troubleshot and identified solutions to resolve customer IT network issues. Monitored IT infrastructure including switches, routers, and firewalls, categorizing alerts and engaging respective teams.

Participated as part of a team to swap 3G RBS and Transmission Link from Alcatel to Ericsson. Involved in the installation and commissioning of Ericsson BSS and MW equipment.

Completed a Bachelor's degree in Telecommunication Engineering. The final assignment was completed in 2012.

Grade: 2.7

Graduated with a Diploma in Telecommunication Engineering in 2004, achieving a GPA of 2.7.