At the Department of Health Regulatory Services, I conduct inspections and compliance reviews of healthcare facilities against relevant legislation and standards. I prepare reports and recommendations for management, boards and regulatory decision-making.
At the Cayman Islands Health Services Authority, I supervised insurance billing and collections, overseeing claims submissions, denials and appeals. I introduced additional monitoring queues and revised claims review processes to improve oversight and follow-up of denied and outstanding claims.
At Trincay Medical Centre & Urgent Care, I managed revenue cycle operations, including medical coding and billing, claims, collections and reporting. I also supported implementation and troubleshooting of electronic health record software; my background includes nursing, an MBA and an ICA Advanced Certificate in Governance, Risk & Compliance.
