Open to opportunities

Sudhbhanu Kumar

@sudhbhanukumar

Message

Experienced marketing manager with a strong background in technical support.

India

Message

What I'm looking for

I am looking for a managerial position in automobile sales services, where I can apply my skills and experience to drive success.

I am a dedicated marketing manager currently working at Shkei Neuro Care and Rehabilitation Centre in New Delhi. My career has been marked by a commitment to enhancing organizational growth while also focusing on individual development. I thrive in challenging environments where I can leverage my skills to contribute effectively to my team and organization.

Previously, I served as a Technical Support Engineer at 1 Point Solutions, where I honed my abilities in network component installation and configuration, customer data correlation, and troubleshooting. My experience also includes roles in the automotive sector, where I managed customer care and service operations, ensuring high levels of customer satisfaction and operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Marketing Manager

Current

Shkei Neuro Care and Rehabilation Centre

Currently working as a Marketing Manager, responsible for developing and implementing marketing strategies. Focuses on promoting the center's services and expanding its reach within the healthcare sector.

Marketing Strategy Market Research Digital Marketing Brand Management Public Relations Sales Communication Customer Relationship Management Advertising Event Planning

Technical Support Engineer

1 Point Solutions

Nov 2020 - Mar 2021 (4 months)

Provided technical support, including installing and configuring network components for voice and data. Managed complaint registration, follow-up, and resolution, ensuring customer satisfaction.

Troubleshooting Technical Support Customer Service Training Reporting Escalation Management Microsoft Office Windows

Service Manager

Swati Honda

Oct 2019 - Oct 2020 (1 year)

Worked as a Service Manager, responsible for both sales and service operations. Managed a team to ensure customer satisfaction and achieve sales targets for Honda vehicles.

Service Management Sales Management Team Leadership Customer Service Automotive Sales Operations Management Inventory Control Quality Assurance Performance Monitoring Staff Training

Customer Care Manager

Karlo Automobiles (Maruti Suzuki Arena)

Aug 2018 - Sep 2019 (1 year 1 month)

Served as a Customer Care Manager, overseeing customer relations and ensuring a positive experience for clients. Managed customer inquiries and resolved issues efficiently.

Customer Care Customer Relationship Management Conflict Resolution Communication Team Coordination Sales Support Service Management Data Entry Reporting Training

PDI Manager & Senior Service Advisor

Infinity Cars (Maruti Suzuki)

Dec 2016 - Jun 2018 (1 year 6 months)

Managed pre-delivery inspection processes and served as a Senior Service Advisor. Ensured high-quality vehicle delivery and provided excellent customer service for Maruti Suzuki vehicles.

PDI Management Customer Service Automotive Repair Quality Control Sales Team Leadership Problem Solving Communication Inventory Management

Recovery Manager

Lotus Securities

Worked as a Recovery Manager, responsible for managing and recovering outstanding debts. Implemented strategies to ensure timely and effective debt collection.