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Sudha Parchuri

@sudhaparchuri

Product Manager at Citibank who launched a conversational AI chatbot handling 45% of customer inquiries.

At Citibank, I led cross-functional teams to deliver an employee due diligence application that increased user engagement by 25%. I also led data science and engineering teams to launch a conversational AI chatbot that handled 45% of customer inquiries and cut annual support costs by $600k.

As Product Manager at Citibank, I managed the product backlog, facilitated Scrum ceremonies, and improved team velocity by 20% through lean-agile principles and continuous process improvements. I also oversaw user acceptance testing and reported progress to executive stakeholders.

Earlier at Citibank, I led requirements gathering for a $2 million enterprise software implementation for regulatory filings. At ICICI Bank, I owned 'Fx-Online', a white-labeled online currency trading platform, and at Infosys Ltd. I executed test cases and specialized in data warehouse testing.

Experience

Work history, roles, and key accomplishments

Current

Product Manager

Current

Citibank, NA

Aug 2022 - Present (4 years 2 months)

Led a cross-functional team of 50 engineers and designers to deliver an employee due diligence application, increasing user engagement by 25%. Facilitated Scrum ceremonies, managed product backlog, and enhanced team velocity by 20% through lean-agile principles.

Agile Scrum Product Management Stakeholder Management Data Science AI Chatbot UAT Prototyping Jira Confluence

Senior Business Analyst

Citibank, NA

Dec 2015 - Aug 2021 (5 years 8 months)

Led requirements gathering and analysis for a $2 million enterprise software implementation for regulatory filings. Collaborated with stakeholders, assessed risks, and planned project timelines while monitoring progress.

Requirements Gathering Stakeholder Management Risk Assessment Project Planning PMO Compliance Equity Products Data Analysis

Product Manager

ICICI Bank

Jun 2013 - Dec 2014 (1 year 6 months)

Explored FOREX interbank and sales desk systems to identify improvement opportunities. Prepared Business Requirement Documents and test cases, and owned 'Fx-Online', a white-labeled online currency trading platform.

Forex Business Analysis BRD Test Cases Integration Testing Acceptance Testing Root Cause Analysis SOX Compliance Risk Management

Quality Analyst

Infosys Ltd.

Oct 2009 - Aug 2011 (1 year 10 months)

Executed test cases to ensure bug-free product delivery for customers. Specialized in data warehouse testing and automated processes within service-oriented architecture.

Testing Data Warehouse Testing Automation Service Oriented Architecture