Subtain Nisar

Built and deployed AI chatbots and LLM-based tools that reduced client response times by 40%+. Engineered prompt engineering frameworks and integrated AI with GoHighLevel and Zoho CRM to automate customer engagement pipelines.

Designed and deployed end-to-end CRM automation systems using GoHighLevel, Zoho CRM, Zapier, and Make.com for 10+ business clients. Improved lead conversion rates by 25–35% and reduced manual data entry by 70%+ through automated lead management and campaign workflows.

Managed full branch operations, including staff scheduling, service quality, and policy compliance. Supervised 10+ staff members, resolved customer escalations, and maintained customer satisfaction ratings above 90%.

Led a cross-functional team and implemented process improvements that boosted efficiency by 20%. Developed and executed strategic plans aligned to quarterly organizational goals while mentoring junior team members.

Designed and executed regional sales strategies that grew market share and revenue. Built lasting client relationships that improved customer retention and repeat business.

Fine-tuned large language models for domain-specific tasks, improving task accuracy for production deployments. Integrated LLMs into business automation workflows to replace manual processes with AI-driven pipelines.

Conducted market research and supplier analysis for Chinese BPO procurement clients. Built and managed supplier relationships to maintain consistent quality and supply chain reliability.

Earned (2022–2026) a Bachelor's degree in Project Management at International Islamic University, Islamabad.

Earned the AWS Certified Machine Learning – Specialty certification in January 2024.

Completed a 6-month computer diploma course at Sunrise Educational Academy.

Completed the AI Chatbot Development course on Udemy in February 2025.