musab aman

I’m an Automation & AI Workflow Specialist with 3+ years of experience designing and deploying complex automations using Make.com, Zapier, and AI tools like Gemini and ChatGPT. I focus on end-to-end systems that are reliable, scalable, and fully documented, so teams can trust and maintain what I build.

In my freelance work, I engineered an end-to-end lead management architecture processing 150–200 leads/week with real-time Slack notifications. I reduced CRM duplicates by over 90% and cut response times from 24 hours to under 10, while also designing a 4-step workflow using Make.com and Google Gemini to categorize entries with confidence scoring and eliminate 5–10 hours/week of manual data entry.

I also built an AI-driven email processor using Zapier and ChatGPT to automatically categorize, summarize, and archive incoming messages into searchable Zapier Tables—reducing handling times by 70%. Beyond that, I engineered real-time Webhook notification systems to sync Trello task lifecycles with team channels, improving response times to under 2 minutes, and I deliver end-to-end automation pipelines with technical documentation, video walkthroughs, and post-deployment maintenance.