At ORACLE INDIA PVT. LTD., I led user assistance teams creating customer content, REST API documentation, implementation guides, and release readiness assets across Oracle Cloud, IoT, Blockchain, SCM, Procurement, and Fusion Middleware.
I adopted AI tools to generate targeted customer FAQs from query data and developed implementation playbooks. I also coordinated What’s New publishing across SCM products and worked directly with Product Managers on content structures, quality guidelines, and release milestones.
At APTEAN INDIA LTD., I managed 15 technical writers and established a centralized documentation hub with formal peer review workflows. At EMC SOFTWARE AND SERVICES, I led documentation programs for DiskXtender, PowerPath, and Replication Manager, and spearheaded a DITA migration.
Earlier, at SUN MICROSYSTEMS INDIA PVT. LTD., I managed documentation strategies and supervised writers covering Web Server, Web Proxy Server, and Web Stack technologies. I also authored developer, migration, installation, and administration guides for enterprise application server and web server products.
