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@hussainfarooq1
Senior IT Team Lead driving reliable cloud and service-desk operations with measurable results.
United KingdomI am a Senior IT Team Lead with 15+ years of experience managing IT operations, cloud solutions (Azure, AWS), and global service desks across MSP and large-organization environments. I focus on delivering high availability and strong customer satisfaction while improving SLA performance and operational efficiency.
At 6 Degrees Group I led a 12-member team to 99.9% uptime, improved SLA compliance by 20% in my first year, and reduced new-hire ramp-up time by 30% through targeted training and onboarding. My background includes datacenter operations, server patching, virtualization (VMware/vSphere), Intune, and vendor negotiations that supported revenue growth.
I have led IT teams for organizations including UN-HABITAT, the World Bank, and Virgin Media, implementing process improvements, knowledge bases, and IT labs while maintaining strong service delivery and documentation practices. I communicate effectively across multicultural teams and bring hands-on technical leadership to complex, 24x7 environments.
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Work history, roles, and key accomplishments
6 Degrees Group
Jan 2018 - Present (7 years 10 months)
Led a 12-member IT operations team, achieving 99.9% uptime and improving SLA compliance by 20% while overseeing cloud administration, datacenter operations, patching, and remote monitoring.
Fleetway Travel
Jan 2017 - Jan 2018 (1 year)
Delivered on-site IT support and ensured smooth operations, supporting a successful MITEL telephony implementation and maintaining VPN connectivity for remote sites.
WBWorld Bank
Jan 2014 - Dec 2014 (11 months)
Built an MIS system for KPPRA enabling e-procurement and prepared EOIs/TORs/RFPs while providing project management and quality control per World Bank guidelines.
UN-Habitat
Jan 2012 - Jan 2013 (1 year)
Led a 15-person IT team for a UN census project, delivering troubleshooting, upgrades, security implementations, and establishing an IT lab that saved approximately Rs. 200,000.
VMVirgin Media
Jan 2007 - Jan 2009 (2 years)
Provided broadband and digital TV support ensuring SLA compliance; promoted to Team Leader managing 20 staff and implementing a knowledgebase and appraisal process that boosted efficiency by 15%.
Degrees, certifications, and relevant coursework
Diploma in Education and Training, Education and Training
2018 - 2018
Completed a Diploma in Education and Training (Teacher Trainer) focused on teaching and training methodologies for adult learners.
IUM.IT, Networking/Management
2003 - 2003
Completed M.IT with a focus on networking and management, covering advanced networking concepts and IT management practices.
Software and tools used professionally
United KingdomYou can contact Hussain and 90k+ other talented remote workers on Himalayas.
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