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Hussain Farooq

@hussainfarooq1

Senior IT Team Lead driving reliable cloud and service-desk operations with measurable results.

United Kingdom
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What I'm looking for

I am looking for a leadership role where I can manage cloud and IT operations, improve SLAs, mentor teams, and drive service delivery in a collaborative, customer-focused environment.

I am a Senior IT Team Lead with 15+ years of experience managing IT operations, cloud solutions (Azure, AWS), and global service desks across MSP and large-organization environments. I focus on delivering high availability and strong customer satisfaction while improving SLA performance and operational efficiency.

At 6 Degrees Group I led a 12-member team to 99.9% uptime, improved SLA compliance by 20% in my first year, and reduced new-hire ramp-up time by 30% through targeted training and onboarding. My background includes datacenter operations, server patching, virtualization (VMware/vSphere), Intune, and vendor negotiations that supported revenue growth.

I have led IT teams for organizations including UN-HABITAT, the World Bank, and Virgin Media, implementing process improvements, knowledge bases, and IT labs while maintaining strong service delivery and documentation practices. I communicate effectively across multicultural teams and bring hands-on technical leadership to complex, 24x7 environments.

Experience

Work history, roles, and key accomplishments

PP

Senior IT Support Analyst

Plan-Net plc

Jan 2015 - Jan 2017 (2 years)

Provided 1st/2nd line IT support to global law and financial firms, supporting OS rollouts, account administration, VPN and mobile support, and training new staff on client applications.

World Bank logoWB

MIS Specialist Consultant

World Bank

Jan 2014 - Dec 2014 (11 months)

Built an MIS system for KPPRA enabling e-procurement and prepared EOIs/TORs/RFPs while providing project management and quality control per World Bank guidelines.

Education

Degrees, certifications, and relevant coursework

EL

Empire College London

Diploma in Education and Training, Education and Training

2018 - 2018

Completed a Diploma in Education and Training (Teacher Trainer) focused on teaching and training methodologies for adult learners.

Iqra University logoIU

Iqra University

M.IT, Networking/Management

2003 - 2003

Completed M.IT with a focus on networking and management, covering advanced networking concepts and IT management practices.

Tech stack

Software and tools used professionally

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Hussain Farooq - Senior 24x7 Engineer / Team Lead - 6 Degrees Group | Himalayas