ST H

I’m a dedicated, multilingual professional with over 5 years of experience across architecture, hospitality management, customer service, and operations. I focus on managing guest relations, coordinating online booking platforms, and delivering seamless operational support in both on-site and remote environments.

As an Operations Manager at EFA Management Ltd (part-time, remote), I oversaw daily hotel and operations management to keep service delivery running smoothly. I resolved customer complaints with empathy and efficiency, directed staff training programs for service excellence, and managed resource allocation, budgeting, and scheduling.

I also bring strong support and communication skills through translation work and hotel leadership. As a Translator at Azmart.one, I translated and adapted marketing materials, coordinating with authors and translators to meet deadlines while maintaining quality. At Mint Residence Hotel, I managed reservations and guest relations, supervised front desk, housekeeping, and maintenance, and monitored online reviews to protect and improve the property’s reputation.

Alongside operations, I continue to deliver client-ready architectural design as a Freelance Architect on Upwork and other platforms. I produce detailed plans, 3D models, and renderings using AutoCAD, Revit, and SketchUp, and I collaborate with clients through site visits to meet timelines and budgets—always built on clear communication and problem-solving.