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@melisacopeland
Bilingual administration and operations professional driving process improvement and remote team efficiency.
I am a bilingual (English/Turkish) administration and operations professional with extensive experience supporting remote teams, improving workflows, and maintaining audit-ready documentation. My background spans corporate and humanitarian environments where attention to detail and cross-functional coordination were essential.
I have led teams, onboarded and trained new analysts, and managed portfolios of 50+ properties while producing error-free records and timely operational and financial reports. I design Excel templates and SOPs that reduce manual work and improve consistency.
My humanitarian work includes supporting a large medical immigration project serving more than 12,000 refugees, recruiting and supervising project staff, and managing sensitive medical documentation. I also have substantial translation experience across legal, technical, business, and scientific content.
I hold certifications in ISO 10002, ISO 19011 auditing, and greenhouse gas accounting standards, and I bring a pragmatic, quality-focused approach to administration, records management, and process optimization.
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Work history, roles, and key accomplishments
World Business Lenders, LLC
Mar 2024 - Oct 2024 (7 months)
Promoted to lead operations and managed a portfolio of 50+ properties with accurate records and timely reporting; supervised analysts, improved workflows, and produced weekly operational and financial reports.
World Business Lenders, LLC
Nov 2023 - May 2024 (6 months)
Managed property tax records, compliance follow-ups, and departmental archiving to support REO operations and reduce errors while improving transparency.
Amsterdam Heritage B.V.
Feb 2023 - Jul 2023 (5 months)
Processed purchase orders, invoices, and vendor payments; tracked accounts, prepared commission statements, maintained archives, and coordinated logistics with domestic and international carriers.
Self Employed
Oct 2016 - Oct 2022 (6 years)
Translated legal, technical, business, and scientific content and managed multiple projects under strict deadlines; co-translated the book 'Jack Knifed'.
Medical Immigration Project
Dec 2015 - Sep 2016 (9 months)
Coordinated operations serving 12,000+ refugees, recruited and supervised project staff, ensured medical documentation accuracy, and maintained cross-team communications under IOM direction.
Re Consult Ltd
Sep 2008 - Sep 2013 (5 years)
Directed administrative workflows, translated technical reports, managed recruitment, and oversaw office inventory and supply processes to streamline operations.
Aymed Ilaç
Sep 2005 - Aug 2007 (1 year 11 months)
Managed foreign sales communications, supported international congress participation, and handled orders and related documentation to support executive functions.
Degrees, certifications, and relevant coursework
Associate Degree, Hotel Management and Tourism
2000 - 2003
Completed Hotel Management and Tourism program equivalent to an Associate Degree, focusing on hospitality operations and service management.
High School Diploma, High School Diploma
1996 - 2000
Completed secondary education with coursework preparing for higher education and professional development.
Software and tools used professionally
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