Melisa Copeland

Promoted to lead operations and managed a portfolio of 50+ properties with accurate records and timely reporting; supervised analysts, improved workflows, and produced weekly operational and financial reports.

Managed property tax records, compliance follow-ups, and departmental archiving to support REO operations and reduce errors while improving transparency.

Processed purchase orders, invoices, and vendor payments; tracked accounts, prepared commission statements, maintained archives, and coordinated logistics with domestic and international carriers.

Translated legal, technical, business, and scientific content and managed multiple projects under strict deadlines; co-translated the book 'Jack Knifed'.

Coordinated operations serving 12,000+ refugees, recruited and supervised project staff, ensured medical documentation accuracy, and maintained cross-team communications under IOM direction.

Directed administrative workflows, translated technical reports, managed recruitment, and oversaw office inventory and supply processes to streamline operations.

Managed foreign sales communications, supported international congress participation, and handled orders and related documentation to support executive functions.

Completed Hotel Management and Tourism program equivalent to an Associate Degree, focusing on hospitality operations and service management.

Completed secondary education with coursework preparing for higher education and professional development.