Open to opportunities

Melisa Copeland

@melisacopeland

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Bilingual administration and operations professional driving process improvement and remote team efficiency.

Turkey

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What I'm looking for

I seek a remote or hybrid role where I can improve processes, manage operations or admin teams, implement quality systems, and support cross-functional coordination.

I am a bilingual (English/Turkish) administration and operations professional with extensive experience supporting remote teams, improving workflows, and maintaining audit-ready documentation. My background spans corporate and humanitarian environments where attention to detail and cross-functional coordination were essential.

I have led teams, onboarded and trained new analysts, and managed portfolios of 50+ properties while producing error-free records and timely operational and financial reports. I design Excel templates and SOPs that reduce manual work and improve consistency.

My humanitarian work includes supporting a large medical immigration project serving more than 12,000 refugees, recruiting and supervising project staff, and managing sensitive medical documentation. I also have substantial translation experience across legal, technical, business, and scientific content.

I hold certifications in ISO 10002, ISO 19011 auditing, and greenhouse gas accounting standards, and I bring a pragmatic, quality-focused approach to administration, records management, and process optimization.

Experience

Work history, roles, and key accomplishments

Business Management Team Lead

World Business Lenders, LLC

Mar 2024 - Oct 2024 (7 months)

Promoted to lead operations and managed a portfolio of 50+ properties with accurate records and timely reporting; supervised analysts, improved workflows, and produced weekly operational and financial reports.

Operations Management Portfolio Management Microsoft Excel Reporting Team Supervision Process Improvement Remote Collaboration

Asset Resolution Administrator

World Business Lenders, LLC

Nov 2023 - May 2024 (6 months)

Managed property tax records, compliance follow-ups, and departmental archiving to support REO operations and reduce errors while improving transparency.

Records Management Compliance Excel

CS and Admin Associate

Amsterdam Heritage B.V.

Feb 2023 - Jul 2023 (5 months)

Processed purchase orders, invoices, and vendor payments; tracked accounts, prepared commission statements, maintained archives, and coordinated logistics with domestic and international carriers.

Accounts Payable Order Processing Vendor Management Documentation Logistics Coordination Record keeping Excel

Freelance Translator

Self Employed

Oct 2016 - Oct 2022 (6 years)

Translated legal, technical, business, and scientific content and managed multiple projects under strict deadlines; co-translated the book 'Jack Knifed'.

Translation Project Management Legal Translation Technical Translation Quality Assurance Time Management Proofreading

Lead Coordinator

Medical Immigration Project

Dec 2015 - Sep 2016 (9 months)

Coordinated operations serving 12,000+ refugees, recruited and supervised project staff, ensured medical documentation accuracy, and maintained cross-team communications under IOM direction.

Project Coordination Recruitment Medical Documentation Quality Control Reporting

Administrative Manager

Re Consult Ltd

Sep 2008 - Sep 2013 (5 years)

Directed administrative workflows, translated technical reports, managed recruitment, and oversaw office inventory and supply processes to streamline operations.

Administrative Management Recruitment Translation Inventory Management Workflow Optimization Office Administration Documentation

Executive Assistant

Aymed Ilaç

Sep 2005 - Aug 2007 (1 year 11 months)

Managed foreign sales communications, supported international congress participation, and handled orders and related documentation to support executive functions.