Steve Ukorah
@steveukorah
I build automated Zendesk support workflows that streamline ticket resolution.
NigeriaWhat I'm looking for
I've configured and managed end-to-end Zendesk workspaces, building views, macros, SLA rules, and automated triggers that turn busy support queues into efficient ticket pipelines.
As an independent remote application and customer support specialist, I troubleshoot multi-channel software issues, route complex bugs to development teams, and maintain support documentation using ITIL-informed incident management practices.
Experience
Work history, roles, and key accomplishments
Remote Application & Customer Support Specialist
Independent Contractor / Freelance
Sep 2024 - Present (2 years)
Provision and manage end-to-end Zendesk workspace infrastructure, customizing views, macros, and SLA rules. Investigate and troubleshoot root causes for multi-channel user application issues and design automated triggers to prioritize high-value client issues.
Education
Degrees, certifications, and relevant coursework
Coursera
Professional Certificate, IT Support & Systems Administration
Pursuing a Professional Certificate in IT Support & Systems Administration from Google Career Certificates on Coursera.
Zendesk Customer Academy
Zendesk Foundational Competencies, Zendesk
Completed foundational training in Zendesk competencies.
Availability
Location
NigeriaAuthorized to work in
Job categories
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