At Genworth Long Term Care Insurance, I processed and adjudicated long-term care claims in line with policy provisions. I investigated coverage and reviewed care plans with policyholders, caregivers, and facilities.
At Willis Towers Watson, I resolved reimbursement and funding issues, including denied claims and missing contributions. I also supported participants with HRA balances, reimbursement denials, and account questions.
At Broadpath, I guided beneficiaries through Medicare enrollment and coverage decisions and reviewed Medicare claims for compliance. Earlier, at Walgreens, I supported patients navigating specialty pharmacy coverage, prior authorizations, and appeals.
