At Sidetrade, I designed and shipped a 24-skill AI operations library, with data-governance controls built into every workflow. I also automated the QBR pipeline end to end and verified it in production across 44 enterprise accounts.
I manage a global enterprise portfolio and use Salesforce health scoring, SLA/KPI reporting, and digital engagement to surface risk and expansion signals. I lead strategic business reviews that turn platform usage data into recommendations for enterprise stakeholders.
At Kronos, I led a Salesforce CRM rollout and trained 145 CSMs, then built Power BI and Tableau dashboards for portfolio health and renewal forecasting. As Gainsight Administrator, I designed health score frameworks and lifecycle automation used across the CS organization; I ranked #3 of 100 CSMs on retention, customer satisfaction, and account health.
