At Ministry of National Security, I support daily operations across departments by managing schedules, correspondence, reports, and digital records. I also handle customer calls and emails, provide customer support, and coordinate information with teams.
I implemented a Google Docs-based filing system that improved information storage and retrieval, reducing customer response time from approximately 10–15 minutes to under five minutes. Previously, I worked in General Policing at Ministry of National Security, preparing operational reports and supporting patrol and team duties.
