Open to opportunities

Steve Mills

@stevemills

Detail-driven entry-level data entry clerk and QA-focused technician, skilled in Excel, accuracy, and high-volume record handling.

United States

Message

What I'm looking for

I’m looking to support remote data entry operations where I can deliver fast, accurate input, keep records compliant with data governance, and stay reliable under tight deadlines using my Excel and detail-focused QA mindset.

I’m an entry-level Data Entry Clerk with a background in quality assurance from both industrial printing and laboratory environments. I’m recognized for maintaining 100% accuracy, efficiently handling high volumes of sensitive information, and mastering proprietary software in fast-paced settings. I bring a detail-driven, results-oriented approach with strong organization, critical thinking, and strict deadline discipline.

Earlier in my career, I worked as a Technical Support Representative where I consistently delivered exceptional customer service by quickly resolving concerns and clearly explaining technical solutions. I leveraged remote-session tools and knowledge base resources to resolve complex technical issues faster than targets, which improved customer satisfaction scores by 20% and reduced repeat calls by 15%. I also escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention.

In addition, I supported quality and compliance through hands-on roles as an Industrial Printing Technician and an Analytical Laboratory Technician. I checked final products for quality and durability, used proprietary software to prepare print jobs with accurate alignment, and operated printing equipment to maintain 100% uptime. I also operated dairy lab systems for accurate sample processing and recorded data in Excel using calibrated spectrophotometers and standard microbiological methods.

Experience

Work history, roles, and key accomplishments

Industrial Printing Technician

Stanislaus Food Products

Jun 2018 - Sep 2018 (3 months)

Checked final products for quality and durability, ensuring high-quality, long-lasting output. Prepared print jobs in proprietary software, reducing setup time and maintaining accurate file alignment while operating and troubleshooting equipment to support 100% uptime.

Quality Assurance Proprietary Printing Software Equipment Calibration Setup Process Control

Technical Support Representative

AT&T Mobility

May 2005 - Feb 2011 (5 years 9 months)

Resolved customer technical concerns by explaining solutions clearly, improving customer satisfaction by 20% and reducing repeat calls by 15%. Escalated high-priority cases quickly and handled complex issues using remote-session tools and knowledge-base resources to meet resolution-time targets.

Customer Support Technical Troubleshooting Remote Tools Knowledge Base Management Customer Escalation Customer Satisfaction Resolution Times Critical Thinking

Analytical Laboratory Technician

Central Counties DHIA

Apr 2004 - Apr 2005 (1 year)

Operated and maintained dairy lab systems to support 100% accurate sample processing for quality control. Performed milk sample analyses using calibrated spectrophotometers and standard microbiological methods, recording results in Excel and maintaining a safe, organized laboratory environment under tight deadlines.

Laboratory Quality Control Data Recording In Excel Time Management Attention To Detail Laboratory Safety Calibration

U.S. Army Service Member

U.S. Army

Jul 1987 - Apr 1997 (9 years 9 months)

Maintained unit readiness and morale through proactive execution of daily duties. Adapted to changing mission conditions by learning new operational procedures, applying critical thinking to improve decision-making speed and support team objectives.

Critical Thinking Operational Readiness Time Management Problem Solving

Education

Degrees, certifications, and relevant coursework

Data Entry Institute Online

CDEE, Data Entry, Data Entry

2026 -

Enrolled in a data entry program focused on fast, accurate input of information into digital systems and adherence to data governance policies. Coursework includes database structure understanding and proficiency with tools such as MS Excel.

Ashworth College

Honors Diploma, Electronic Health Records Management

2020 -

Completed an Honors Diploma program in Electronic Health Records Management. Coursework focused on managing and working with electronic health records systems.

San Joaquin Valley College

Associate of Applied Science, Information Technology

2018 -

Grade: GPA: 3.9

Earned an Associate of Applied Science in Information Technology with a specialization in hardware, software, networking, and security. Reported GPA is 3.9.