Crystal Horner

I am a dedicated healthcare revenue cycle professional with extensive experience in claims analysis, medical coding, and provider contracting. My career has been marked by a commitment to improving financial outcomes and ensuring compliance with insurance guidelines and regulations. Currently, I serve as the Population Health Revenue Cycle Lead at Oak Street Health, where I oversee healthcare accounts receivable follow-up and manage patient accounts to meet financial objectives.

Previously, I worked as an Operations Account Analyst at Centene/Wellcare/Meridian, where I educated providers on billing practices and reimbursement policies. My role involved conducting root cause analyses on claims adjudication and assisting providers with standard processes. I have also held positions as a Reimbursement Specialist Lead and Patient Accounts Supervisor, where I honed my skills in resolving complex insurance denials and mentoring new employees.