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Steve BakerSB
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Steve Baker

@stevebaker

I transform customer support experiences | Shopify Expert | Builder of Teams

United States
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What I'm looking for

I seek a role combining eCommerce operations and technical customer success where I can improve processes, scale teams, and drive measurable revenue and retention.

I build world-class support teams.

With nearly two decades of experience across SaaS, eCommerce, and enterprise systems—including leadership at Archetype Themes, Style Hatch, and Symantec—I’ve built and scaled high-performing organizations that deliver measurable results.

At Archetype, I led a global support team serving thousands of Shopify merchants, launched programs that drove the first 1,000+ positive reviews, and introduced AI-driven automation that cut repetitive tickets by 20%. At Style Hatch, I resolved thousands of merchant cases with a 100% positive review record. Earlier, I scaled FMW Fasteners into a $2M Shopify Plus business and managed systems engineering teams at Symantec and BindView, driving $60M+ in revenue.

I’m passionate about elevating customer experience while unlocking efficiency. Whether it’s optimizing SLAs, cultivating a culture that makes excellence contagious, designing AI-driven workflows that empower, or bridging gaps between support, product, and engineering—I’ve done it, I love it, and I bring the blueprints.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

SU

Southwest Texas State University

Political Science

1991 - 1993

Completed coursework in Front End Web Design and Political Science between 1991 and 1993.

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Steve Baker - Owner | Ecommerce - FMW Fasteners | Himalayas