Stephany Chamoun
@stephanychamoun
I optimize cloud support systems, integrations, and data workflows while driving incident management improvements.
LebanonWhat I'm looking for
At Equadis, I optimize the GCP alerting system, improving incident detection and real-time Microsoft Teams notifications while contributing to a 40% reduction in support tickets. I also develop XSLT transformations for Mars and Pernod Ricard, streamline XML integrations, and lead end-to-end resolution of complex client issues across Europe.
I've supported network operations at Novelus and built Power BI dashboards, SQL-backed reports, and IT infrastructure at Teknologiia – Xeetek. I'm pursuing a Master of Engineering Management to connect my computer and communication engineering background with strategic consulting, digital transformation, and project leadership.
Experience
Work history, roles, and key accomplishments
Technical Support Engineer
Equadis
Aug 2023 - Present (3 years 1 month)
Owned optimization of the GCP alerting system, improving alert accuracy and integrating real-time notifications with Microsoft Teams, contributing to a 40% reduction in support tickets. Developed XSLT transformation code for Mars and Pernod Ricard to convert proprietary XML data formats into company standards, eliminating manual adjustments by 100%.
Field Service Manager
Novelus
Jul 2022 - Nov 2022 (4 months)
Coordinated daily operations with U.S.-based field teams, ensuring clear communication and timely execution of tasks. Supported and guided U.S. field technicians during network installation, maintenance, and repair activities.
IT Technician / Power BI Developer
Teknologiia – Xeetek
Apr 2022 - Jun 2022 (2 months)
Installed and configured server environments (OS, RAID, Hypervisor, AD, Office 365) to support organizational IT infrastructure. Designed interactive dashboards and reports using Power BI, leveraging SQL for data management.
Education
Degrees, certifications, and relevant coursework
American University of Beirut
Master of Engineering Management, Engineering Management
2025 -
Pursuing a Master of Engineering Management to bridge technical expertise with strategic consulting, digital transformation, and project leadership.
Notre Dame University
Bachelor of Engineering, Computer and Communication Engineering
2018 - 2023
Grade: Distinction
Graduated with Distinction with a Bachelor of Computer and Communication Engineering.
Availability
Location
LebanonAuthorized to work in
Job categories
Skills
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