Alain Hanna

Contributed to data center deployment with Proxmox VE virtualization and shared storage. Administer VMs, support hybrid cloud migration and disaster recovery, and manage Active Directory, VPN, and backup operations.

Chief of a scout group, leading and coordinating activities.

Active member of the Scouts organization.

Resolved priority incidents across Microsoft 365, Exchange Online, identity, licensing, and end-user services within SLA targets. Supported onboarding, access control, email migrations, and Microsoft 365 / Google Workspace environments.

Music teacher at The Music Home.

Commissioner for the Scout branch in South Lebanon.

Administered Active Directory and Hyper-V infrastructure, built and maintained virtual machines and physical servers. Executed Exchange Server 2016 to 2019 migration with Active Directory schema updates and Microsoft 365 hybrid integration.

Provided on-site user support at a bank headquarters for hardware, software, connectivity, printers, accounts, and access issues. Managed helpdesk tickets, followed up with users, and escalated issues while observing bank security procedures.

Assisted with Azure virtual machines, virtual networks, and connectivity between on-premises systems and Azure services.

Installed and maintained medical equipment and trained users; developed customer-facing troubleshooting skills.

Service technician role at Impex.

Pursuing a degree in Telecommunications Engineering at CNAM Liban, ongoing since 2019.

Studying Nay at the Lebanese National Conservatory of Music, ongoing since 2019.

Studied Oud at the Lebanese National Conservatory of Music from 2016 to 2019.

Completed a Bachelor in Electronics at Lebanese University from 2016 to 2019.

Completed CCNA 1, 2, and 3 training.

Completed training as a Google Workspace Administrator.

Studied Musicology at The Music Home from 2017 to 2020.

Studied Piano at Rahbani Academy from 2019 to 2020.