Open to opportunities

Stephanie Schettek

@stephanieschettek

Message

I onboard SaaS clients, resolve technical issues, and improve customer adoption.

United States

Message

What I'm looking for

I'm seeking implementation, customer success, technical support, or project management work where I can onboard clients, resolve complex issues, deliver training, improve processes, and collaborate across teams.

I've supported SaaS implementations and technical customer experiences at CCC Intelligent Solutions, Cox Automotive, and Homecare Homebase. At CCC, I onboarded an average of 10 suppliers weekly into the CCC Parts Network and facilitated training for a platform serving more than 27,000 repair facilities.

At Cox Automotive, I resolved dealership website and digital marketing platform issues, made HTML and CSS updates, and partnered with developers, testers, and product owners to meet SLA commitments. I also bring operations, collections, reporting, and process-improvement experience from Rhinos Car Co., including reducing delinquent balances by 30% in the first quarter after redesigning collections processes.

Experience

Work history, roles, and key accomplishments

Current

Family Caregiver

Current

Professional Development

Apr 2022 - Present (4 years 4 months)

Provided full-time family caregiving and household management while maintaining professional development and preparing for workforce re-entry. Maintained active Texas Notary Public commission.

Caregiving Household Management Professional Development Notary Public

Supplier Implementation Specialist

CCC Intelligent Solutions

Jan 2022 - Apr 2022 (3 months)

Managed onboarding and implementation activities for an average of 10 suppliers weekly, ensuring successful integration into the CCC Parts Network. Collaborated with suppliers, dealerships, recyclers, aftermarket vendors, and internal stakeholders to gather requirements and support implementation timelines.

Supplier Onboarding Implementation Training Webinars SLA Management Stakeholder Communication Cross Functional Collaboration

Technical Support Analyst II

Cox Automotive

Sep 2021 - Jan 2022 (4 months)

Provided technical support for dealership websites and digital marketing platforms. Implemented HTML and CSS modifications to improve website functionality and user experience.

Technical Support HTML CSS Salesforce Root Cause Analysis Troubleshooting SLA Management

Finance Operations Manager

Rhinos Car Co.

Dec 2017 - Mar 2020 (2 years 3 months)

Managed financial operations supporting a $3.5 million inventory-backed financing portfolio. Analyzed inventory, sales, and operational performance data to support business planning and profitability initiatives.

Finance Operations Data Analysis Reporting Forecasting Process Improvement Risk Management

Collections Manager

Rhinos Car Co.

Jul 2015 - Dec 2017 (2 years 5 months)

Managed a $4 million accounts receivable portfolio consisting of more than 220 customer accounts. Redesigned collections processes, reducing delinquent balances by 30% during the first quarter of implementation.

Collections Accounts Receivable Negotiation Customer Relationship Management Reporting

Customer Experience Representative

Homecare Homebase

Nov 2014 - Dec 2015 (1 year 1 month)

Provided technical support to healthcare agencies utilizing cloud-based software solutions. Assisted users with troubleshooting, issue resolution, and product navigation through CRM systems.

Technical Support CRM Troubleshooting Client Onboarding Software Testing Quality Assurance

Administrative Assistant

Rhinos Car Co.

Aug 2013 - Oct 2014 (1 year 2 months)

Maintained dealership management system records for customers and inventory assets. Processed vehicle title registrations and transfers through the Texas DMV.

Administrative Support Customer Service Data Entry Compliance