Stephanie Sanchez
@stephaniesanchez
Dedicated professional with strong analytical and problem-solving skills.
United StatesWhat I'm looking for
I am a dedicated and goal-oriented professional with extensive experience in customer service and administrative roles. My journey began as a Rewards Ambassador at Morongo Casino Resort & Spa, where I excelled in promoting the rewards program and providing exceptional service to guests. This role honed my ability to manage guest relations effectively and resolve concerns efficiently.
Transitioning to a Slot Attendant, I monitored slot machine operations and ensured compliance with casino policies, further developing my attention to detail and operational management skills. Most recently, I worked as a Packer at Amazon, where I optimized packaging processes and maintained quality control under pressure. My strong analytical skills and commitment to teamwork have consistently contributed to achieving organizational goals.
Experience
Work history, roles, and key accomplishments
Packer
Amazon
Apr 2022 - Jan 2024 (1 year 9 months)
Re-packaged damaged or incorrectly packaged items and managed workload effectively under pressure during peak periods, maintaining quality control. Assisted supervisors with special projects and optimized space utilization within packages, minimizing waste and reducing shipping costs.
Rewards Ambassador
Morongo Casino Resort & Spa
Dec 2016 - Aug 2021 (4 years 8 months)
Promoted the rewards program and signed up new members, handling guests on the casino floor to provide excellent service. Managed weekly reports on new member sign-ups and maintained a high level of open rewards accounts.
Slot Attendant
Morongo Casino Resort & Spa
Jul 2020 - Jul 2021 (1 year)
Monitored slot machine operations and participated in manual jackpot payouts according to policy, completing and documenting transactions accurately. Performed machine maintenance repairs, promoted department promotions, and maintained secure key controls and locks.
Workers Comp Administrator
Arrowhead Orthopaedics
May 2016 - Dec 2016 (7 months)
Scheduled appointments for Ortho patients and completed medical charts in a timely manner, providing excellent service while managing multi-line phones. Followed up with third-party claims, verified patient eligibility and claim status with agencies, and managed administrative tasks.
Education
Degrees, certifications, and relevant coursework
Four D College
Medical Assistant, Medical
Southern California School of Interpretation
Certified Medical Interpreter, Medical Interpretation
Yucaipa HIgh School
High School Diploma, General Studies
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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